We take great pride in providing outstanding service to all our customers. We’re sorry to hear that you’re dissatisfied, and we’d love the opportunity to understand your concerns so we can work towards a resolution. To address this as efficiently as possible, we’re part of Ofgem’s Alternative Dispute Resolution scheme. Additionally, all complaints are reviewed by GEAB for training and quality purposes, helping us maintain our standards and continuously improve.

HOW TO RAISE A COMPLAINT

Step 1: You can raise your complaint by phone, email or letter. Once your complaint has been received, we will send you a Complaint Reference Number within 1 working day. All our contact information can be found either to the right or at the bottom of this page.

Step 2: Our complaints team will begin a full investigation, and we aim to complete this within 3 working days. Once completed, we will be in touch to discuss our findings and next steps.

Step 3: We will work with you to reach an agreeable resolution.

If at any stage you would like an update about your complaint, please feel free to reach out to us on 44 (0) 7742 06654 or email us at complaints@switch4business.net

Step 4: If we’re unable to reach a mutual agreement, we will send you a final response known as a ‘Deadlock Letter’.

Or

Ombudsman Services can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached

Ombudsman Services is impartial and free to use

Ombudsman Services can be contacted in the following way: